Medicare & Medicaid Services (CMS) conducts the MAC Satisfaction Indicator survey

First Coast Service Options, your Medicare Administrative Contractor (MAC) for the traditional Medicare program, would like to request your opinion of our service by taking the MAC Satisfaction Indicator (MSI) survey. Your feedback goes directly to the Centers for Medicare & Medicaid Services and helps us understand how we can better service you. This survey should only take about 10 minutes of your time. To take the survey, click on the link below:


Also, thank you for your feedback in 2018. You may read about some of our changes here.